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Octilla
is the smart prepaid calling service that gives you
up to 90% savings on your international calls. Octilla
works with your existing telecommunications provider
and plan so there is no switching required. Octilla
is prepaid. No contracts. No hassles.
To place a call dial any of our local numbers or 800-OCTILLA from up to 5 registered
phone numbers and Octilla will recognize your number so
you don’t have to enter long PIN numbers. Register
your cell phones, home phones and office lines and enjoy
the same low rates and simple dialing.
How Octilla works
1. How does Octilla work?
2. Does Octilla work on any long distance or local phone carrier?
3. Does Octilla work on any wireless plan?
Registering Numbers
4. What is a primary registered number?
5. What is a registered number?
6. What can a primary registered number do in an account?
7. What can non-primary registered numbers do in an account?
8. Will Octilla always recognize my number when I call?
9. Can customers register payphone numbers on Octilla?
10. Can I register my friend’s home phone to use Octilla when I am there?
11. Can registered numbers from the same account make calls at the same time?
Making Calls
12. Can I call 900 numbers using Octilla?
13. Can I use Octilla outside the United States?
14. Where can I get a list of calls I make?
15. Will there be payphones surcharges?
Account Security
16. Why do I need a security code?
17. What is security dialing?
Additional Features
18. How many speed dial’s do I have?
19. How do I manage my additional features on my Octilla account?
Terms and Conditions
20. What are the terms and conditions of Octilla?
21. Does my card have an expiration date?
Customer Service
22. Who do I contact for customer service?
1. How does Octilla work?
Octilla recognizes your number when you call. In a one-time
set-up, you are required to register a main number where you will usually call from. When you call any of our local numbers or 800-OCTILLA again from that number, Octilla will recognize your
number and allow you to begin calling. You no longer
need a pin to identify you before you can make your
calls. For extra flexibility, Octilla allows you to
register 4 additional numbers aside from your main (primary
registered) number. You can register your home, cell
phone and office line or share your account with a friend
or family member.
2. Does Octilla work on any long distance or local phone carrier?
Yes. Octilla works on ALL long distance and local phone carriers.
3.Does Octilla work on any wireless plan?
Yes. Octilla works on ALL wireless plans.
4. What is a primary registered number?
A
primary registered number is any one number (office,
mobile, etc.) that you choose to be your master account
number. You can use the primary registered number to
make changes to your account; either by calling directly
from your primary registered number, or by entering
your primary registered number and security code when
dialing in from another number.
5. What is a registered number?
After you have registered your primary account
number, you can register 4 additional numbers with your
Octilla for fast & easy dialing from cell, office and
home lines.
6. What can a primary registered number do in an account?
1 – Add/delete other registered numbers
2 – Edit security codes for all registered numbers
3 – Add/delete
4 – Access Octilla’s website for easy account management
@ www.octilla.com
5 – Turn security dialing on/
off for that account
6 – Choose the language preference for an account.(Spanish
or English)
7. What can non-primary registered numbers do in an account?
1 – Make calls
2 – Add money
3 – Change the security code for that registered number only.
8. Will Octilla always recognize my number when I call?
No. Feature availability is subject to our system
recognizing incoming call information as released by
your telecommunications provider.
9.
Can customers register payphone numbers on Octilla?
No. Payphone carriers block their caller ID
information so Octilla will not be able to recognize
you when you call.
10. Can I register my friend’s home phone
to use Octilla when I am there?
Yes, you can. To protect your account balance,
we suggest that you utilize the security dialing feature
if you’re registering a phone number that is commonly
used by others than yourself.
11.
Can registered numbers from the same account
make calls at the same time?
Only
one number from the same account can make calls at one time.
12.
Can I call 900 numbers using Octilla?
No.
Octilla cannot be used to place calls to 900 numbers.
13.
Can I use Octilla outside the United States?
Yes! Octilla can also be used from Canada, Puerto Rico, U.S. Virgin Islands, Alaska and Hawaii.
Note: Surcharges will apply when making calls via 800-OCTILLA.
14.
Where can I get a list of calls I make?
Call
detail records are available online at www.octilla.com.
If you do not have web access, you can request a mailed
copy through customer service for a $2.00 charge which
will be deducted from your Octilla account. Requests
for copies against $0 balances must be pre-paid. Only
primary registered numbers have access to call detail
records.
15. Will there be payphones surcharges?
FCC
regulations require payphone operators to implement
a surcharge. Payphone surcharge is $0.75 per call.
16. Why do I need a security code?
Choosing
a unique security code prevents unauthorized access
to your account. You will be prompted to enter your
security code before making calls if you have security
dialing turned on.
17. What is security dialing?
This feature will require you to enter your
4 digit security code before you make a call. You can
control this feature by turning security dialing on
or off. When turned off, you will not be prompted to
enter a 4-digit security code before making calls.
18. How many speed dial’s do I have.
Dial up to 9 of your most commonly called international
and domestic numbers.
19.
How do I manage my additional features
on my Octilla account?
Manage
your account through our IVR or visit www.octilla.com.
Call 800-OCTILLA from your primary registered
number and follow the voice prompts. When not calling
in from your primary registered number, follow the voice
prompts and enter your primary registered number and
4-digit security code. If you are not the primary account
holder, you may turn security dialing on or off and
change the security code for your registered number
only.
20. What are the terms and conditions of Octilla?
Octilla is valid for use with all telecommunication
providers and rate plans. Feature availability is subject
to our system recognizing incoming call information as
released by your telecommunications provider.
Airtime usage is billed in one minute increments and rounded
up to the next full minute. See the Octilla rate brochure
or visit www.octilla.com for a full listing of rates.
Octilla service does not replace your basic local telephone
service or wireless plan. Wireless airtime charges from
your carrier may apply. A surcharge of 75c applies for
calls made to 800-OCTILLA from a payphone. To maintain
your account, a $0.99 monthly access fee will be charged
to your account one month after first use and every month
thereafter. Octilla starter and re-fill cards have no
cash value and are non-refundable. Prices and fees for
international service are subject to change without notice.
All service is subject to the above Terms & Conditions.
By using Octilla you agree to, and are bound by, these
Terms & Conditions.
Surcharges apply to international calls via 800-OCTILLA:
- Canada: $0.04 per minute
- Puerto Rico: $0.12 per minute
- U.S. Virgin Islands: $0.08 per minute
- Alaska: $0.25 per minute
- Hawaii and 48 continental states: $0.025 per minute
There are NO SURCHARGES for international calls via our local numbers.
21. Does my card have an expiration date?
Yes. Your Octilla card has an expiration date
located at the bottom of the card. You must add that
re-fill or starter card to your account before the date
on the bottom of the card.
22. Who do I contact for customer service?
You may contact Customer Support via e-mail: support@octilla.com or by calling toll-free to 800-OCTILLA. Customer Support is available from 8am to 7pm (Eastern Standard Time) on weekdays.
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